Exchange Policy

At Yuri Woori, we want you to love what you receive. If something’s not right, we offer a exchange window 7 days from the date of delivery.

1. Eligibility for Exchange

You may exchange a product within 7 days of receiving it if:

• The product was damaged, defective, or leaking on arrival.

• You received the wrong product.

• The product is expired on arrival.

To be eligible, the product must be:

• Unused and unopened

• In original packaging with seals intact

We do not accept returns for:

• Used or opened items

• Products without original packaging

• Reasons such as "changed mind" or skin suitability

2. How to Request a Exchange

Email us at support@yuriwoori.com within 7 days of delivery with the following:

• Order ID

• Photos/videos of the product and packaging

• Reason for exchange

Our team will verify and respond within 24–48 hours.

3. Cancellation Policy

Orders can be cancelled within 2 hours of placement, or before they are shipped — whichever comes first.

📩 Need Help?

For any questions regarding shipping, returns, or refunds, feel free to contact us:

Email: support@yuriwoori.com
Phone:+91 1800 202 3307
Customer Care Hours: Mon–Sat | 10 AM – 6 PM IST